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Customer Service



Shipping & Delivery
FINELY JEWELRY INT. (finelyjewelry.com) is selling digital products and delivers those throughout a digital security mail delivery system worldwide. Your order will be fully automatic processed with no delay, after we received final confirmation that the payment was made. You will than receive an order payment conformation email, with further information's when you will have your products delivered.



Privacy & Security
Our commitment to your privacy: This site is owned and operated by FINELY JEWELRY INT. (finelyjewelry.com) Your privacy on the Internet is of the utmost importance to us. Our commitment to your privacy: At FINELY JEWELRY INT. (finelyjewelry.com), we want to make your experience online, satisfying and safe. Because we gather certain types of information about our users, we feel " you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it. Our commitment to your security: FINELY JEWELRY INT.  (finelyjewelry.com) operates secure data networks protected by industry standard firewall and SSL password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. By using this site, you consent to the collection and use of this information by FINELY JEWELRY INT. (finelyjewelry.com). If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.



Returns & Replacements
FINELY JEWELRY INT. (finelyjewelry.com), wishes you to be satisfied with every purchase, but we know that sometimes this is not the case. If you are not completely satisfied, than contact us thought our mail delivery system within 48 hours from the date of delivery. In this case we would like to ask customers to send us back the original product, so we can analyze where the problem comes from and fix it.



Ordering
At FINELY JEWELRY INT. (finelyjewelry.com) you are welcome to register an account. Registering an account with us has many benefits, such as one-step checkout process or be able to following up on all your orders. Changing your email and password or viewing your wish list, are also easy to do via your account, once you have registered with us. Sign up for our Newsletters, and we will send you exclusive news about special offers and products. If at any time you would like to stop future delivery of FINELY JEWELRY INT. Email, please go to the “My Account” link and select the Newsletter box to unsubscribe. If you choose to leave the site without checking out, your shopping cart will be cleared. That means the next time you come to visit finelyjewelry.com, the items will not be in your shopping cart.



Payment, Pricing & Promotions
FINELY JEWELRY INT. (finelyjewelry.com), accepts the following methods of payment: PayPal - Visa & MasterCard . All prices presented throughout our online store are in US dollars and Euro. FINELY JEWELRY INT. (finelyjewelry.com) do not charge taxes on any US and International orders, these orders may be subject to import duties and taxes, which are charged once your package reaches your country. If you do incur these additional charges, you might be presented with an invoice for which you are responsible. For more information regarding your country's custom policies, please contact your local customs office. Occasionally, FINELY JEWELRY INT. (finelyjewelry.com) offers special promotions which can be redeemed using a coupon code. This coupon codes sometimes can be given to you, the customer, as a present via email if you are registered with FINELY JEWELRY INT. (finelyjewelry.com). If you have a coupon code from FINELY JEWELRY INT. (finelyjewelry.com), please enter the coupon code towards the bottom of the checkout page in the Coupon Code Field.



Viewing Orders
To viewing your orders you have to go to the “My Account” section at finelyjewelry.com, and log-in by enter your user name and password. Once you logged in your account, you will be able to view your orders.



Updating Account Information
If you want to update your account information just go to “My Account” and login by using your user name and password. From your "My Account" Dashboard you will have then the ability, to view a snapshot of your recent account activity and update your account information.